Privacy Policy

Van Natta Plumbing collects customer information to improve your overall shopping experience with us. We respect your privacy and are committed to maintaining and using this information responsibly. We alone will use your information to alert you to Van Natta Plumbing news, services, and offers. We do not share your company or personal information with any third parties. The following is our privacy policy for on-line sales and describes our use of the information we collect from you on our website. By visiting vannattasplumbing.com you are accepting the practices described in this privacy policy.

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the account page.

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.

Credit Card Safety

Our Security Safeguard

At Van Natta Plumbing we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 715-356-7312, and we'll be happy to take your order right over the phone.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

How do I know my credit card information is secure?

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 715-356-7312 and we will be happy to assist you.

Shipping Information

We use UPS to ship to destinations in the continental USA.

For shipping to Alaska and Hawaii, we use the US Postal Service. Prices may vary from

quoted UPS prices.

For special requests on shipping, please call us at 715-356-7312 or email us at: vannattaplumbing@yahoo.com.

Return Policy

If you purchase a product from us and are unhappy with it, you have 14 days to return it for a full refund less the original shipping and a 15% restocking fee. Below are our return policy guidelines:

Your item(s) must be returned within 14 days of your receiving your order.

Your item(s) must be returned in the original carton(s), with all original packaging, and free of damage.

If you return an item that is torn, ripped, stained, or soiled in any way, it will be shipped back to you and you will be charged for the return shipping.

To return an item, please send it freight PREPAID to:

Van Natta Plumbing, Inc.

ATTN: Returns Dept.

7633 Hwy 51 South

Minocqua, WI 54548

Please include an original copy of your invoice or packing slip in the box.

After your item is inspected, we will issue a credit for the full purchase price less a 15% restocking fee to your credit card.

Foreign Orders

All foreign orders can be placed in the same way. Due to varying shipping costs associated with overseas delivery, the total amount due will not be automatically calculated. If you would like to know what the total shipping costs will be, please call 715-356-7312, or email us at: vannattaplumbing@yahoo.com.